Terms of Trade

We pride ourselves with making and selling quality products and we hope you receive many years of enjoyment from them. These terms and conditions outline the position of both parties in the event that something should go amiss. Please read them to ensure your complete satisfaction with our service.

The following terms and conditions outline the agreement entered into by yourself (referred to as 'you', 'yourself') and us (referred to as 'Bean Bags & Beyond', 'us', 'our'). These terms and conditions constitute the entire agreement between yourself and us and supersedes all prior representations, agreements, statements and understandings, whether verbal or in writing, relating to this website or the Service.

On receipt of your order we will dispatch your bean bag within 4 working days. We will notify you if, for some reason, we are unable to supply due to unavailability of fabric or some other reason.  All orders outside New Zealand will be sent by registered mail. We will not be held responsible for any delay or damage incurred after dispatch. On arrival, please check the package and notify us immediately if damaged so we can initiate a claim process with the carrier. Within New Zealand all product will be sent by courier.

All prices for products and services listed on this website are quoted in New Zealand Dollars (NZD). We have provided a currency converter in the checkout section for your convenience. The currency converter provides an indicative conversion based on the current exchange rate. It does not provide an exact conversion into your currency nor does it predict the exact amount that will be charged. If you pay by credit card, you will be charged according to the exchange rate at the time the transaction takes place.

If you pay by cheque, you will be required to settle your account in New Zealand dollars. Cheques must be written in English and made payable to "Bean Bags & Beyond". Cheques sent from locations outside New Zealand must be a bank cheque or money order for the full amount, including shipping, in New Zealand dollars.

If you are an International Customer purchasing from outside New Zealand, taxes and customs clearance costs at the country of destination are your responsibility.

All of our products come with a warranty on workmanship and materials. If you are not happy with your purchase for any reason, please return it to us with a brief note of explanation. We will replace or exchange the item or issue a refund. The goods must be in original condition and returned to us at your cost within 30 days from the date of purchase. Please note, shipment costs are non refundable.


  • Please ensure that sharp objects do not come in contact with the fabric as bean bags can be punctured.
  • Do not expose the bean bag to extreme heat or flame, as some fabrics are flammable. Our beans are made from a flame retardant polystyrene.
  • We recommend disabling the zipper tab by removing it to ensure young children can't get access to the contents. You can operate the zipper by using a paperclip to open the bean bag to top up the contents.

We have taken care to ensure that the content of this website is accurate and current. However, we accept no responsibility in cases where a genuine error has taken place either in the description of a product, its price or information relating to any other service that we provide. We reserve the right to refuse to sell you a product if there is a dispute relating to the attributes or price of a product.

We reserve the right, and have absolute discretion to, at any time and for any reason whatsoever, terminate all or part of any service supplied by us, with or without notice, effective immediately.

If you are a New Zealand 'customer' as defined in the Consumer Guarantees Act 1993 then you are protected by the said Act. Nothing in these terms and conditions limits your rights under this Act.

We shall be under no liability - to the Customer in respect of anything that, if not for this provision, would or might constitute a breach of this Agreement, where this arises out of circumstances beyond our control, including but not limited to acts of God; natural disasters; sabotage; accident; riot; shortage of supplies, equipment, materials; strikes and lockouts; civil commotion; computer hacking; or malicious damage.

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PHONE      03 377 7287
MOBILE     027 422 1148
EMAIL        info@beanbag.co.nz